Front Desk Agent | Comfort Inn

JOB DESCRIPTION:

We are hiring a front desk agent for our Comfort Inn location at Lexington, Nebraska.  The ideal candidate represents the hotel to the guest through all stages of the guest’s stay by working with other hotel personnel to ensure every guest experiences superior customer care.  Responsibilities include registering  guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and a smooth checkout.  Are you ready to start your career in the exciting hospitality industry?  Apply today to join our Honest. Hardworking. Team.

 QUALIFICATIONS:

  • Maintains an inventory of vacancies, reservations and room assignments
  • Takes same day reservations and future reservations
  • Knows room locations, types of rooms available, and room rates
  • Registers arriving guests and assigns rooms
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
  • Coordinates guest room maintenance work with the engineering and maintenance division
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
  • Knows daily activities and meetings taking place in the hotel
  • Reports any unusual occurrences or requests to the manager or assistant manager
  • Manages and resolves all guest complaints in a professional and courteous manner
  • Processes guest check-outs and handles monetary transactions
  • Maintains customers’ privacy
  • Maintains a high level of professional appearance and demeanor
  • Performs other duties as assigned